At Fash, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we are here to help. This Order Return Policy outlines our guidelines for returning and exchanging items purchased through our clothing app.

1. Eligibility for Returns

1.1. Information You Provide : When you create an account or use our App, we may collect information such as your name, email address, shipping address, phone number, and payment information.

1.1. Returns Window : You may initiate a return or exchange within 10 days from the date of delivery. When you create an account or use our App, we may collect information such as your name, email address, shipping address, phone number, and payment information.

1.2. Condition of Items : To be eligible for a return or exchange, items must be in new, unused, and unworn condition, with all original tags and packaging intact. Items that show signs of wear, damage, or alteration may not be eligible for return.

2. Initiating a Return or Exchange

2.1. Contact Us : To initiate a return or exchange, please contact our customer support team at [Contact Information]. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

2.2. Approval : Our customer support team will review your request and provide you with further instructions, including a return authorization (RA) number, if applicable.

3. Shipping Fees

3.1. Return Shipping Costs : Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. To initiate a return or exchange, please contact our customer support team at [Contact Information]. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

3.2. Proper Packaging : Please package the item(s) securely to prevent damage during transit. We recommend using the original packaging if available